Refund Policy - We do not offer any refund against the courses.
We strongly recommend that you check the demo videos and then complete the purchase.
6.1 In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below-mentioned channels:
Email us at – firstname.lastname@example.org
6.2 CMA Nation does not offer any refunds against any services purchased from the Website unless an error has occurred during the purchase or redemption of such services which is directly attributable to CMA Nation or if the product delivered is Damaged/ Non-working/ Wrong Product, and is irreplaceable or irreparable within a reasonable time.
6.3 Replacements are available for the Users who receive a Damaged, Non-working or Wrong Product from the Seller. You can raise a replacement request with CMA Nation Support Team (email@example.com), within 3 days of delivery, at no extra cost. The 3 Days Replacement policy is applicable to only CD/DVDs/Pen Drives/Study Materials/SD Cards/Tablets sold on Cmanation.com
6.4 In case of Online Products, a user can claim for replacement only in the case where a Wrong/Non-functional product is being delivered to the user or the user has not received the appropriate details within 48 hours of the purchase. Such a request also must be raised within 3 days of the order date.
6.5 Once the claim is approved by Seller/ CMA Nation Support Team, as the case may be, all the Tangible Products should be returned in the original condition you had received them to the address given by CMA Nation Support Team. After shipping the product User has to furnish the tracking code to the CMA Nation Support Team within 48 hours of the dispatch. The cost of reverse shipment will be reimbursed to the User in CMA Nation Wallet, within 72 hours of the delivery of replaced tangible product. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit.
In the event of frivolous and baseless complaints regarding the quality and content of the products, CMA Nation reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by CMA Nation in this regard. You expressly acknowledge that the Provider selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and CMA Nation shall not in any manner be held liable for the same.
6.6 Please understand that we cannot accept returns in certain instances:
– Damages due to misuse of Tangible Products
– Incidental damage due to malfunctioning of Tangible Products
– Any Tangible Product that is returned without all original packaging and accessories, including the box.
– Any other instance specifically mentioned on the
6.7 Replacement can be for the entire product or part(s) of the product subject to availability of the same at Seller’s end. In case of non-availability of the product, users can claim replacements for Software failures as well. However, User has to first report an issue via email (firstname.lastname@example.org). If the issue cannot be corrected remotely then the replacement request can be accepted.
6.8 All the claims for replacement of Damaged Product/s, made by the Customer/s on CMA Nation will be notified to sellers by the CMA Nation seller support team. The Seller will then check the legitimacy of the claim and approve/ reject the claim and decide the subsequent course of action (refund/ replacement) depending upon the availability of the product. If the Seller fails to take any action within 2 days from the date the claim is raised, then the matter would get escalated to CMA Nation Support Team. CMA Nation would then hold all the rights whether to refund the order in all the above cases/claims or replace the products with the new/fresh/genuine products.
6.9 It is Seller’s responsibility to ship the fresh/new/genuine product to the Customer after receiving the replacement request from CMA Nation seller support team.
6.10 Any physical damage to the Tangible Product by the User while using it or due to mishandling of the product will not be covered for replacements or returns under this policy.
6.11 Cancellation by the User: All the cancellation request by the Customer/s should be made within 2 hours of the purchase or before the Tangible Product has been shipped or order has been processed. CMA Nation has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by CMA Nation and accept CMA Nation decision regarding the cancellation.
In the case of cancellation, the entire amount will be refunded to the Customer.
Order cancellation is not allowed in cases, where the shipping or the delivery of the product to the Customer has already been initiated by the Seller.
6.12 Cancellation by CMA Nation: There may be certain orders that CMA Nation is unable to accept and must cancel. CMA Nation reserves the right, at CMA Nation sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being canceled include, without limitation, non-availability of the product or quantities ordered by You, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by CMA Nation credit and fraud avoidance department. CMA Nation may also require additional verifications or information before accepting any order. CMA Nation will contact You if all or any portion of Your order is canceled or if additional information is required to accept Your order.
CMA Nation reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by CMA Nation as per certain criteria. Any CMA Nation cash or Promo Code or Discount Coupon Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets the below-mentioned criteria, which may not be exhaustive, viz: a. Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for same product at the same address
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order